APEX Institute of Education (AIE) is a Registered Training Organisation (RTO) approved by the Australian Skills Quality Authority (ASQA) - RTO No. 91606.

AIE is also registered to provide courses and training to international students under the Commonwealth Register of Institutions & Courses for Overseas Students (CRICOS) - CRICOS Code 03156M.

As an RTO and CRICOS provider, AIE is required to comply with legislation that is outlined on page 6 of the AIE Student Handbook. Details relating to AIE and student obligations under the Education Services for Overseas Students Act 2000 (Cth) ("ESOS Act") are detailed below.

If you have any questions or would like additional information relating to AIE's obligations or your obligations under Australian legislation, please ask apex (below) or directly contact us at (02) 8007 6261.

The Education Services for Overseas Students Act 2000 (Cth) (“ESOS Act”) sets out the legislative requirements and standards for registered international education providers delivering education and training to international students in Australia on a student visa.  The ESOS Act also provides Tuition Protection Service (TPS) for international students. Further information on the ESOS Framework can be found at:
https://internationaleducation.gov.au/Regulatory-information/Pages/Regulatoryinformation.aspx

YOUR RIGHTS UNDER THE ESOS ACT

If you are an international student on student visa in Australia, then the ESOS Act applies you. The ESOS Act protects the rights of international students studying in Australia on a student visa, including:
·       Your right to receive current and accurate information before enrolling about the courses, fees, modes of study, and other information from your institution and your institution’s agent.
·       Your right to sign a written agreement with your institution before paying fees, setting out the services to be provided, fees payable, and information about refunds of course money. Make sure to keep a copy of your written agreement.
·       Tuition Protection Service (TPS), which is a placement and refund service for international students, which is activated in the event that your institution is unable to teach your course. Read more about this service on the Tuition Protection Service website: https://tps.gov.au/StaticContent/Get/StudentInformation

YOUR OBLIGATIONS AS AN INTERNATIONAL STUDENT

As an international student, you have a responsibility to:
·       Satisfy your student visa conditions;
·       Maintain your Overseas Student Health Cover (OSHC) for the period of your stay;
·       Meet the terms of the written agreement with AIE;
·       Inform AIE staff if you change your address;
·       Maintain satisfactory course progress; and
·       Follow AIE policies and procedures.

For more information visit the ASQA website:

https://www.asqa.gov.au/cricos-registration/cricos-registration-overview/esos-framework

ESOS ACT

AIE'S OBLIGATIONS UNDER THE ESOS ACT

The ESOS Framework sets out standards that all Australian institutions registered to provide international education must meet when providing education services to International students. These standards ensure that as an international student you are offered information and services including:  
·       Orientation services to all enrolled students;
·       Support services to help you study and adjust to life in Australia;
·       The contact details of all support officers to help international students;
·       Deferment, suspension and cancelation of studies information;
·      Recognition of prior learning and credit transfer information;
·      Satisfactory course progress and intervention strategies if you are at risk of not meeting satisfactory course progress;
·      Complaints and Appeals process; and
·       All staff members must understand the issues faced by the overseas students and assist students in any way possible to adjust to college life. Staff members are advised to speak slowly and clearly and provide clear and accurate information in a professional way when dealing with students.